Shipping policy

All orders are typically processed within 1-3 business days, but due to occasional high order volume and potential carrier delays, delivery times vary depending on destination and carrier conditions. We appreciate your patience and understanding. You should receive a separate email with a tracking link. Please allow 24-48 hours for the link to become active.

Risk of loss transfers upon delivery to the carrier, subject to applicable consumer protection laws. We will assist customers in resolving shipping issues whenever possible.

For domestic orders under $200 we ship without signature confirmation and packages may be left at the carrier’s discretion if no recipient is available at the time of delivery. If this is a concern, please provide us with an alternate shipping address if you work during the day or do not anticipate being home to receive your order.

For domestic orders over $200 and for international orders, signature may be required. The shipping agent should typically leave a door tag if delivery is unavailable. We also suggest monitoring the tracking information and contacting the carrier directly if you need to coordinate delivery. Contact information to do so will be available when you check tracking but when in doubt, always feel free to reach out to us for help!

On occasion our shipping system may flag certain addresses as invalid or incomplete. When this occurs we will contact you prior to shipping to confirm the address. Please note that any packages returned to us due to incorrect address will be subject to a reshipping fee.

International shipping: We now offer international shipping on our online store. Unfortunately we are not able to provide shipping estimates over email, but our shipping cost is calculated automatically when items are in the cart. All our shipping costs are determined by shipping zone, as well as volumetric and actual weight. 

Shipping time varies by location. These are our rough estimates:

Delivery delays may occur due to customs processing, carrier disruptions, weather conditions, or other circumstances beyond our control.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

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You will receive an email with a tracking number once your order is shipped.

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For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

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For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.


Customs Fees: Customers are   for any duties or import fees in addition to shipping pricing. Any order returned to us due to refusal to pay customs fees will be cancelled and refunded the price of the item minus shipping fees.


Still need help with shipping? Contact MONCLOS support at ask@monclos.com — we’re happy to assist you.